We respect our clients right to privacy. The following information is how we gather, store and process your information:
The vast majority of our personal data collection is voluntarily given through our website when you request samples of products or email us with questions about our products or services. The information usually gathered is:
This information is required for us to assist in your enquiry/order.
We also use our various memberships to help identify key contacts in the trade who are working on projects where our products and services may be of interest.
Your phone number is also usually displayed on our phone system when calling the office. Calls are not recorded.
If required we’ll also ask for additional contact information, usually pertaining to delivery contacts and addresses.
We store personal data in up to several ways, the progression of where your data is stored depends on how far you progress an enquiry with us and how you enquired, please see the following:
Our database and accounts system are stored and managed by us and are not accessible online.
We do back-up both our database and accounts system on a daily basis. These back-ups are stored locally and are encrypted. Back-ups are deleted after 30days.
We will only use your data to enable us to complete our contractual obligations or in the forming of them.
Trade clients who opt in to marketing information will also receive news about new products/services and special offers.
If you have provided an email address we will contact you by email in response to an enquiry or to follow up on an existing enquiry. Trade customers will also be contacted to see if our services can be of service on new/other projects. If a contact number has also been supplied we may also contact you in this method.
You have the right to ask us not to contact you.
In order to fulfil contractual obligations, we reserve the right to provide your name, address and contact information to relevant third-party companies solely in the interest of completing an order (e.g. delivery) or service (e.g. recommended fitters, suppliers etc…).
We will never sell on or give information to anyone for the purposes of marketing.
We are PCI Compliant and do not store full credit/debit card information. A record of the transaction is stored digitally and with a hardcopy.
We will store information for up to seven years (from original enquiry) on inactive customers, at which point during an annual audit the information will be deleted from our system.
If we have ongoing repeat business from you then we will not delete your record as we believe having a full and accurate history will enable us to offer a better service.
You have the right to request a copy of the data we hold about you. Any request for access must be given in writing to:
Data Request
The Solid Wood Flooring Company
Unit 1 Helena Court
Hampton Street
TETBURY, GL8 8JN
We cannot be held responsible for the data following release back to you.
You also have the right to rectification and erasure of the data we hold about you. Requests will need to be in writing to the address above.
Please note, we reserve the right to deny a request of erasure if we feel it will impact on the lawful processing necessary for performance.
If you have any questions about our Privacy Policy please contact us on:
01666 504015 or info@thesolidwoodflooringcompany.com
The table below lists the cookies we collect and what information they store.
COOKIE name
COOKIE description
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
You sesssion ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
An encrypted list of products added to your Wishlist.
We are very conscious of our environment and will only supply fully sustainable wood flooring. We are FSC® certified and PEFC™ certified. This section reviews our ethical code of conduct and provides links to our certifications. If you have any more questions on our Responsible Purchasing Policy please call us on 01666 504 015.
Find Out MoreQuestions or comments? If you can’t find the answer to your question on our site or want to leave some feedback, please fill in the form below.