Warehouse & Deliveries - Fulfilling your Order

Covid 19 Update Read More

We are open for business as usual (although there here is nothing usual about this situation) with our transport company (Brooks Transport) who are designated by the government as critical to the covid response. We are still delivering direct to door or site, (however collections or visits to the warehouse are not possible.) Our IT systems allow us to work from home so our staff are protected. Please Call or Email Us for samples or orders. Our factories are back to full capacity and the supply chain is operating effectively which can be seen here. As a trade supplier we have a minimum requirement of 50m2 for any samples and supplies. Please call 01666 504015 if you require less. For Government advice please click here. Even with these steps we have made, we must pull together, support one another, and get through this as a group, a family, and feel proud to say to our wider community we are critical to the Covid-19 response, and we will support it for as long as we are able. Stay safe, stay well, look after yourself, and each other.

The Building Centre will be open fully with the café back and exhibitions in place from Monday 12th April 2021. In the meantime, you can book visits in advance by contacting The Building Centre directly on 020 7692 4000. Please note that we do not have any representatives based at this showroom, but you can call us during your visit to talk through the options on display on 01666 504 015.

The Tetbury showroom is strictly by appointment only, maximum of two people with social distancing and face coverings required. Please call 01666 504 015 to book an appointment.

Warehouse & Deliveries

We use a third party warehouse for delivering and storing our products. Brooks Transport Services have dedicated lorries and directly employed drivers (unlike hub systems) so they are more flexible.  It is a kerb-side service so you will need assistance unloading as the drivers are not able to enter your property. The cartons are shrink wrapped but must not be left in damp conditions, outside or in a garage – please refer to our storage, fitting and maitenance document for more information.

For deliveries to large development sites we along with Brooks Transport Services offer a range of options to help meet site restrictions including FORS vehicles.  Please contact us to discuss such requirements in more detail

Once we have received payment for your order we send a goods release note to Brooks Transport Services. They will contact you/your nominated contact directly by telephone to arrange the delivery. They will arrange a convenient day (Monday-Friday) but will not be able to give you an exact time. They will try to be as flexible as possible taking account of traffic, location etc...

If you wish to contact Brooks Transport Services please Call: 01787 476624Fax: 01787 474879 or sales@brooks-transport.co.uk - Brooks Transport Services Limited, Second Avenue, Bluebridge Industrial Estate, Halstead, Essex, CO9 2SU www.brooks-transport.co.uk

Please telephone us to discuss your requirements or send an email with your measurements and location and we will reply with our best price. We always give personal advice and quotes to ensure we meet your requirements.  Please call us on 01666 504015 or email info@thesolidwoodflooringcompany.com.

forklift loading

loading the truck

products in warehouse